Brief answer is because it is cheaper than the opposite options. Longer reply because it is cheaper and your IT systems are sorted by a group of professionals who do this day in and day out. Nonetheless not convinced? Let’s take an example. Company ‘A’ has 1 Small Business Server running File & Print and Alternate, 24 machines (some desktops, some laptops), 3 printers and some Blackberries.
What does firm ‘A’ have to provide first-class IT administration for its systems and staff?
A single point of contact for all IT issues (help desk), 24*7 monitoring and alerts, vendor management, on-site hardware help, system administration (password resets, user account creation and so on), change administration, reporting and root cause analysis, research into new applied sciences which are related to what company ‘A’ does, Service Stage Agreements, software/application help, backups, Printer Admin, Network Administration, Server Management, Desktop Help, distant access, common incident evaluation, discounted hardware and software? The list goes on and on.
So what can firm ‘A’ do?
Get an present employee who’s good with computer systems to help out with any problems?
This is not going to provide you with many of the above requirements. The individual in question could also be great at fixing computer systems at home, but have they any expertise of IT in business? Imagine they spend all day attempting to fix a printing issue. They might or may not get it fixed. Any time they have spent doing a job they aren’t trained for ought to have been spent doing the job they are trained and paid for. Effectively, you would be paying a non-IT professional to do the job of a professional. So what else?
Worker an IT Professional, or perhaps a group?
Hire all the folks you could provide the service you require. How many individuals is that? Research shows that one IT worker is required per 40 staff. So, you will want to employee one particular person to assist company ‘A’. This one individual is going to be busy attempting to cover desktop help, helpdesk, network help, R&D, root cause evaluation etc. It’s possible you’ll think he can handle – in spite of everything he only has 24 customers to take care of! Possibly he can, however not when he is ailing, on holiday, or needs to be looking at incidents at the similar time. He also needs to be well trained in desktop, server and network assist, not forgetting the customer going through skills. As he hasn’t any backup he must be a senior technician, able to work on his own. An approximate salary of £40-£50k, as well as benefits, training and holiday cover. Perhaps there’s another?
Use an IT Company. When you might have a problem pay them by the hour to come in and fix it.
The IT firm will only get paid when you may have problems. Does this encourage them to fix the basis cause? Are they preventing problems before they happen? NO! You may discover you let your IT systems degrade and whenever you discover it impacts your business it’s important to pay for a fast fix. Remember you are not just paying the engineer. You might be shedding money as your employees can’t operate at full capability when their systems aren’t working. The truth is you can be paying twice as much when you’ve a problem.
And for all this cash you get break/fix support. What about all the things we mentioned? You really need to have proper IT management. Are you going to pay by the hour for all them as well? It is tough to put a worth on what this is going to cost over a 12 months, and that makes finances time somewhat difficult.
The Solution – Use an IT Managed Companies Company.
The primary thing to mention is cost. Just by multiplying the number of servers, desktops and laptops you want supported by a fixed monthly cost you set your IT support budget for the year.
For company ‘A’ this value would be round £10,000 per year. It is rather a lot less than employing your own staff. It is also prone to be lots less than using Pay As You Go IT support. So what do you get for the cash? You get everything talked about initially of this article:
A single point of contact for all IT points (assist desk), 24*7 monitoring and alerts, vendor management, on-site hardware help, system administration (password resets, user account creation and so forth), change management, reporting and root cause evaluation, analysis into new applied sciences that are related to what firm ‘A’ does, Service Level Agreements, software/application assist, backups, Printer Admin, Network Management, Server Administration, Desktop Assist, distant access, common incident analysis and replace meetings, discounted hardware and software. So how do IT Managed Companies give you a lot more than the opposite options, while nonetheless costing less?
IT Managed Service companies are structured to turn into the IT department for a number of companies. With the proper instruments, processes, experience and software, IT support prices are reduced on account of increased levels of efficiency.
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